Delivery & Returns

Delivery

 

• Delivery within the EU takes 3-8 working days
• Free worldwide shipping available.
• Contact us at hello@aerifyrecovery.com for any issues with shipping

 

Returns

 

• 30-day return policy if not satisfied
• Contact hello@aerifyrecovery.com with order details to initiate a return
• A return authorization code is required
• Return shipping is at the customer's expense
• Full refund if the product is complete and undamaged; partial refund for missing or damaged parts

 

Warranty

We offer a 2-year warranty on all Aerify products. This warranty covers any factory defects and ensures peace of mind with your purchase. If you encounter any issues, please contact our support team at hello@aerifyrecovery.com for assistance.

This warranty does not cover damages caused by improper use, accidents, or unauthorized modifications. Ensure to keep your receipt and provide proof of purchase when filing a warranty claim.

1. What this warranty is

SIA AERIFY INTERNATIONAL ("Aerify", "we") provides a voluntary commercial warranty on Aerify products purchased directly from aerifyrecovery.com by the original purchaser.

Warranty periods run from the date of your original purchase:

This commercial warranty is offered in addition to your statutory rights as a consumer. Nothing in this policy limits, replaces or excludes the legal guarantee of conformity you are entitled to under applicable consumer law. Where the law gives you more than this policy, the law applies.

2. Who it covers

This warranty is granted to the original purchaser only and is not transferable. It does not apply to products bought second-hand, received as a gift from a third-party seller, or acquired from any channel other than aerifyrecovery.com.

It covers normal personal domestic use, which we define as use by one household, up to five sessions per week, at the pressures and durations set out in the product instructions.

3. What it covers

Manufacturing and material defects that were present at the time of delivery and appear within the applicable period in section 1, under the conditions in section 2.

Where we confirm a covered defect, we will at our sole discretion repair the product, supply a replacement part, or supply a replacement unit. The choice of remedy is ours. A remedy under this commercial warranty is limited to repair or replacement; it does not include a refund, compensation, or any payment in money.

4. What it does not cover

• Normal wear and tear, including gradual degradation, loosening, softening, fatigue or failure of hoses, connectors, collars, seals, zips, fabric, foam and internal bladders through use
• Any fault appearing after the applicable period in section 1
• Damage from misuse, dropping, crushing, punctures, over-inflation, pets, sharp objects, liquids, or use outside the product instructions
• Damage from pulling, twisting or bending the hose or inlet connector, disconnecting by the hose rather than the collar, or storing the product folded across a connector
• Damage from disassembly, modification, cleaning methods not stated in the instructions, or repair by anyone other than Aerify
• Damage from use with third-party boots, hoses, pumps, adapters or power supplies
• Commercial, clinical, gym, studio, rental or shared use of any kind
• Cosmetic condition: fading, marking, scuffing, odour, staining or loss of surface finish
• Products where the serial number is removed, altered or illegible, or where the original purchase cannot be verified
• Faults arising from transport, storage or handling after delivery

Consumable and wear parts are available to purchase as spares at any time.

5. Repairs and replacements do not restart or extend the warranty

If we repair your product or supply a replacement part or unit under this warranty, the original warranty period continues unchanged. A repair or replacement does not begin a new warranty term and does not extend the existing one.

A replacement part or unit supplied under warranty is covered for the remainder of the original period, or for 90 days from the date you receive it, whichever is longer. Where a replacement is supplied under warranty, no new purchase is made and no new warranty arises.

6. Limit of our liability

Our total liability under this warranty for any product is limited to the repair or replacement of that product, or at our discretion the price you actually paid for it. We are not liable for loss of use, inconvenience, missed training, travel or shipping costs, or any indirect or consequential loss, except where such exclusion is not permitted by law.

7. How to make a claim

1. Email hello@aerifyrecovery.com within 30 days of discovering the fault, with your order number, the product model, a description of the fault, and clear photographs of the affected area.
2. We will respond within 5 working days and, where we require the product, issue a return authorisation code.
3. Do not return anything before you have a return authorisation code. Unauthorised returns are refused and returned at your cost.
4. Return shipping is at your expense. Where we confirm a covered defect, we refund your reasonable return shipping cost and cover the cost of sending the remedy to you.
5. Where inspection shows no covered defect, the product is returned to you at your cost.
6. We aim to resolve confirmed claims within 30 days of receiving the product or the evidence we require.

8. Proof of purchase

Keep your order confirmation or invoice. A claim will be refused where the original purchase cannot be verified.

9. Governing law

This warranty is governed by the laws of Latvia. This does not deprive you of the protection of mandatory provisions of the law of your country of residence.